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Please call us immediately for instructions if you received a DAMAGED or DEFECTIVE item. Damage claims must be filed within 7 days of receipt of goods. Claims for defective items must be made within 30 days upon receipt of goods. Normal wear is not considered a defect. If your order was damaged in transit, please retain the merchandise and all original packing material so a proper claim can be filed
If for any reason you are not satisfied with any Kathleen's Dream purchase, simply return it within 30 days and we will promptly refund the item price (minus the shipping cost) or gladly exchange it for you. Please notify us by email or telephone within 48 hours to request a return authorization.
Returned merchandise must be in new, original condition with the receipt or invoice and all original tags must be attached. No item will be accepted without an original receipt. Refunds will be credited to your credit/debit card account. Normal time to process your return is 10-14 business days upon receipt of package.
Items not returnable or exchangeable:
- Personalized items
- Earrings, due to health considerations
- Perfumes, colognes, lotions, soap, etc. that have had their original shrink wrapping or cloth removed.
- Any clothing that has been worn
Expedite Returns and Exchanges
In order to expedite the return process, please email or call us explaining the reason for your return/exchange.
- Include your full name, address, and phone number
- You will need the item name, SKU number and description of the product.
- If you are exchanging the product include such pertinent information as new size, color, etc.
- Contact us at kathleensdream@centurytel.net or at 651-895-2644.
Please insure your return/exchange for the full amount. Retain all of your postal and insurance receipts in the event your item is lost or damaged during transit. A traceable method of shipping must be used. We do not refund shipping or handling fees.
Ship to: Kathleen’s Dream
W 12098 508th Ave.
Prescott, WI 54021
Click here for our Return Shipping Form
Enjoy shopping at www.kathleensdream.
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